Shipping policy

Shipping Policy

Last Updated: 27-02-2025

1. Introduction
At Paleodutch, we strive to provide fast and reliable shipping for all orders. This Shipping Policy outlines our shipping practices, estimated delivery times, costs, and other relevant details. By placing an order with us, you agree to the terms stated below.

2. Shipping Destinations

  • We currently ship to Europe, North America and Australia.

  • If your location is not listed at checkout, please contact us to inquire about possible shipping arrangements.

3. Processing Time

  • Orders are typically processed within 14 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing times may be extended during peak seasons or due to unforeseen circumstances.

4. Shipping Methods & Estimated Delivery Time

  • We offer the following shipping methods:

    • Standard Shipping: Estimated delivery within 7 to 28 business days.

    • Delivery times may vary based on location, carrier delays, customs processing, or other factors beyond our control.

5. Shipping Costs

  • Shipping fees are calculated at checkout based on the delivery address and selected shipping method.

  • Additional fees (e.g., duties, taxes, or customs charges) may apply for international shipments and are the responsibility of the customer.

6. Tracking & Order Status

  • Once your order is shipped, you will receive a confirmation email and most of the time with a tracking number.

  • You can track your order using the provided tracking number on our carrier’s website.

7. Customs, Duties, and Taxes

  • International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

  • These charges are the sole responsibility of the customer, and Paleodutch has no control over them.

  • We are not responsible for delays due to customs processing.

8. Lost, Delayed, or Damaged Shipments

  • If your order is lost or significantly delayed, please contact us at PaleoDutch@gmail.com for assistance.

  • If your package arrives damaged, please document the condition with photos to back up your claim and contact us immediately.

  • We are not responsible for shipments lost due to incorrect shipping addresses provided by the customer.

9. Returns Due to Failed Delivery

  • If a package is returned to us due to an incorrect address or failure to collect it from a pickup location, reshipping costs will be the responsibility of the customer.

  • If the customer prefers a refund, shipping costs will be deducted from the refund amount.

  • all mech bought by EU customers: Generic brand, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC

10. Changes to This Shipping Policy

  • We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

  • EU representative: paleodutch, store@paleodutch.com, De Nieuwe Erven 3, cuijk, 5431NV, NL

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